Customer & Account Policies

Everything retailers and manufacturers need to know about opening an account, payment terms, minimum orders, cancellations and shipping across FreeSpirit Fabrics, Henry Glass, Studio E, Blank Quilting, Mia Presley Designs, A.E. Nathan and 3 Wishes.

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New customers & accounts

Active account — you've ordered from FreeSpirit Fabrics, Henry Glass Fabrics & Co., Studio E Fabrics, The Blank Quilting Corp., Mia Presley Designs, A.E. Nathan and/or 3 Wishes within the last two years.

Opening a brand-new account

• Submit a resale certificate from your state — or, if not applicable, an official government document with your tax ID number.
• Complete the new customer application in full. Term customers must complete the entire application.
• Email your new account paperwork to Brittany Love at blove@jaftex.com.
• The credit manager gives final approval of terms for all new accounts.

Jaftex reserves the right to vet, approve or disapprove all new accounts once paperwork is submitted. Established terms or factored customers in good standing can purchase from all Jaftex companies under the same terms — terms are aligned across companies after a full credit review and the first order.

New account opening order

• Paying by credit card as your preferred method carries a 3% service fee (see Payment options).
• As a new customer, our credit department works with you to establish your preferred form of payment.
• Once your payment option is set up, your opening order can be placed.
• After your opening order, you may order from any Jaftex company, provided each shipment meets the 5-unit minimum.

Payment options

ACH, in detail

• Funds move from your bank to Jaftex's through the Automated Clearing House.
• Direct ACH: Jaftex withdraws payment from your account directly.
• Check in advance: mail a check to Jaftex, 148 West 37th, 11th Floor, NY, NY 10018, ahead of shipping. Your order ships once funds clear.
• For banking details — account and routing numbers — call the credit department at (833) 943-1391.

All payments are made to the order of Jaftex Corp.

Jaftex terms account policy

Invoicing & credit

• Invoices are emailed when an order ships; a copy also rides in the first box of the shipment.
• Net terms are offered to creditworthy customers.
• Cards are pre-authorized before picking. Your card is charged on shipment, without a call or advance notice.
• Card and debit use carries the 3% service fee.
• Customers who buy an aggregated $10,000 USD / $14,000 CAD or more per year across Jaftex companies are referred to Milberg Factor and will need to share financial information to receive terms.
• Cards on file may be used to pay past-due invoices without advance notice.

Minimum order

• 5 units minimum per single shipment or re-order.
• A unit is any combination of bolts, kits and/or pre-cuts. A pre-cut or kit inner pack counts as one unit; a wide-back bolt counts as one unit.
• Minky (ships from California): 2-bolt minimum, except Tula Pink Minky at 3 bolts. Additional bolts can be added once the minimum is met.

Suggested retail pricing

Jaftex's Suggested Retail Price is twice the wholesale price.

Jaftex online pricing policy

Jaftex self-polices online pricing to protect the value and integrity of its fabrics and help retailers maintain healthy margins. It applies to every customer selling Jaftex fabrics online in the US and Canada.

For a full summary of the policy, contact your sales rep or customer service.

Cancellations, order changes & restocking

• Cancellations must be submitted in writing and approved.
• Orders cancelled 4+ months before the stated ship month are charged 25% of the invoice total.
• Orders staged to ship, on a truck, or already shipped cannot be cancelled.
• Cancelling a packed, ready-to-ship order, or returning items, incurs a 25% restocking fee — the customer covers freight both ways. Verified quality issues or Jaftex errors are exempt.

Made-to-order FreeSpirit pre-cuts

Quarterly collections, one-and-done offerings, and kits (including block-of-the-months) are made to order:

Questions on this policy: Scott Fortunoff, scott@jaftex.com, or Greg Fortunoff, greg@jaftex.com.

Shipping & back orders

• The capped freight shipping program continues until further notice — ask your rep or customer service about your region.
• All Minky ships from California and does not qualify for capped freight or freight promotions.
• We encourage marking orders "ship and cancel."
• Back orders ship under the current capped freight policy.

FedEx residential & extended-area delivery

Starting now, customers with residential, out-of-the-way, or extended-area addresses pay the extra FedEx cost on top of standard freight charges. These are FedEx-imposed charges — Jaftex does not profit from them.

Free freight, contiguous United States

These are standard policies and may be offset by a time-limited freight promotion. Back orders ship under the current capped freight policy.

Freight discount, Canada

• FreeSpirit Canadian customers, including outlying provinces: 30+ units qualifies for a 5% discount off the entire order.
• Mia Presley Designs and Blank Quilting Canadian orders: 20+ units qualifies for free freight.

Standard policies may be offset by a time-limited freight promotion. Back orders ship under the current capped freight policy.

Kaffe Fassett discount — FreeSpirit Fabrics only

5% discount on 30 or more full-priced bolts of Kaffe Fassett Collective, Kaffe Fassett Collective Classics, Kaffe Fassett 108″ quilt backs, and similar lines.

Contact & headquarters

Jaftex Corp. reserves the right to change prices at any time with reasonable notice. Website terms and prices are subject to change due to errors or omissions; orders placed online are subject to final validation, with confirmation sent by customer service.

These policies supersede all prior Jaftex Corp. policies and programs.